Why are your products so cheap?
There are lot of reasons for this. We don't spend anything on marketing, there are no taxes to be paid as the product comes into the country unregistered, the manufacturer is located in an offshore zone and the production costs are way lower. No child labor is used.
Do you sell brand medicines or generic pills?
Both generic and brand products can be found on our site. All generic items will be marked as "generic" in your shopping cart even if original brand name is used.
What medications do you sell?
Please review the products section in your browser, a full list of our medications is available there, some medications are considered controlled substances, the law requires that before these medicines can be dispensed that you undergo a physical exam, this means we cannot sell them online. Such medicines include Valium, Lorazepam, Ativan, Diazepam, Clonazepam, Klonopin and others.
What does Generic stand for?
Generic just means using a different name for the same ingredients. The ingredients of the pills are absolutely the same in generic versions and their brand analogue.
Why does the name printed on the pill differ from the brand one?
The name you see printed on the pill in the active ingredient used in it. The ingredients of generic pills are absolutely the same as in brand version of the pill. The difference is in the name only. It happens, because the manufacturers of generic drugs can't use the brand names on their pills as that would be the breach of copyright, while using the well known ingredients is absolutely legal.
Why does the form of the pill differ from that of the brand one?
Forms and shapes differ for exactly the same reason as listed in the question above. The shape of the pill is the intellectual property of the manufacturer and reproducing it will qualify as the breach of copyright.
What is the difference between Soft and Regular tabs?
The difference is in the speed of action (Soft tabs act faster than Regular ones) and in the zone of absorption. Soft tabs dissolve under the tongue that allows you to take alcohol or eat fatty foods prior to the sexual intercourse, with regular tabs drinking is strongly not recommended.
What is the package like?
The pills come in one or more blister packs containing 10 pills each. All orders under 60 pills are shipped in one package. Large orders can be split in 2 packs and come in 2 separate envelopes. The second part of a large order is dispatched in 3 days after the initial one.
Will you be offering other products in the future?
If you need a product which is not mentioned at our site, you can let us know of the product you are interested in and we will try our best to add it to our list as soon as possible.
What happens when I submit my order?
Your order is dispatched through our order system to a licensed physician who will review the information you have submitted and approve or decline your request. When your order is approved, the physician will then write your prescription and our ordering system will ensure that it is sent to the pharmacy where it will be filled and shipped.
What credit cards do you accept?
We accept Visa, MasterCard, AmEx, Diners and JCB cards.
When will my credit card be charged?
Your credit card will be charged as soon as your order is processed and accepted by our billing department.
Do you have any age restriction?
Of course we do. We do not sell our products to persons, who are 18 years old and younger.
What am I to do if the package is damaged when I receive it or if it is missing?
In this case you are to contact our support team and notify of the problem. We'll either resend the package or refund your payment. See our our policies section.
We provide our customers with 1 shipping method at the moment:
AirMail ($10.95) - takes 2-3 weeks and unfortunately it's non-traceable
Usually it takes no longer than 3 weeks to deliver your order via AirMail. Though it depends on the distance and could be much faster.
For your privacy and protection we package your ourder discreetly. No one will see what's inside. So you don't need to worry about this.
All the products you see at our site are available in stock and ready to be shipped - it means we can send them to you immediately. Orders are usually dispatched within 2 days. An order itself is processed within 24 hours. All weekend orders are usually processed on Monday. You will be automatically notified via E-mail when your order is approved and then we'll ship it.
Please save this e-mail (shipping receipt) because in the unlikely event that your order has not been shipped within 3 weeks, you can simply reply to this e-mail or use our Customer Service link and our Customer Service Department will solve this problem immediately.
Here at Trusted Canadian Pharmacy our commitment to good reliable service is guaranteed, when it comes to shipping your order on time. Our 21 day delivery guarantee assures that your order will be shipped exactly when you expect it. We guarantee 21 day shipping, or re-shipment/re-delivery of your order at no additional expense to you.
Web Site Information Collection
For each visitor our server automatically recognizes only domain name or IP address, but not e-mail address.
Use of Web Site Information Collected
The information we collect is used to create a demographic profile of our average user, so that we can improve our content and services, provide information to potential advertisers (not your individual information of course), notify you about updates on our site and changes in our services, send you our opt-in e-mail newsletter (if you requested it), provide users with the products and/or services for which they signed-up or registered, which may include sending service disruption notices or other service- or product-related information via e-mail, and this information is not shared with other organizations for commercial purposes without your consent.
Use of Your E-mail Information
Trusted Canadian Pharmacy is not an email list rental service and does not rent or sell any email addresses or other contact information that you provide.
E-mail and Direct Response Contact
All of our direct response methods are opt in. If you subscribed to our e-mail newsletter, but don't want to receive it any more, please just follow the "unsubscribe" instructions contained in the newsletter.
Postal Address Collection and Use
If you give us your postal address, it will be used to send you the product. If you give us your phone number, it will be used to contact you with information regarding your account or orders your have placed, or jsut with information regarding your inquiry. We will not send you information about additional services that we offer and we will not rent or sell your contact information to any third parties without your permission.
Within 30 days you may return any item shipped by our Trusted Canadian Pharmacy for any of the following reasons:
- Product was received damaged or defective
- Incorrect product was delivered
The progress and history of your return processing is tracked for your convenience. We will also provide delivery reimbursement if your return is the result of our mistake. We are sorry, but we don't accept returns of the unpacked products or products returned more than 30 days after delivery. So the product should be in new condition with original packaging and accessories if you want to return it, and you should do it within 30 days.
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